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Community Care Northumberland's 2019/2020 Impact Report is now available



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Please be advised that local health partners are working diligently to ensure the safety and wellbeing of all citizens within Northumberland County.

Each of us have a responsibility to help stop the spread of COVID-19. Wash your hands. Cover your mouth while sneezing. Do not touch your eyes, nose or mouth with unwashed hands.

If you have a fever and/or cough, have traveled to one of the affected countries in the past 14 days, or have had close or confirmed contact with a probable case, self-isolate at home, do not go to the Emergency Department. Contact your local Public Health Unit or Telehealth Ontario for additional information:

HKPR District Health Unit – 1-866-888-4577 ext. 5020 • Telehealth Ontario – 1-866-797-0000

Visit HKPR.on.ca for more information.

Community Care Northumberland Office Closures Due to COVID-19

Community Care Northumberland offices are closed to the public in an effort to support social distancing and to protect our staff, volunteers and clients.

Please note that we are still operational and can be reached by phone or email. Contact information can be found in the ‘Contact’ tab at the top of this page.

At this time payments can be mailed or credit card payments can be taken over the phone.

Thank you for your understanding and cooperation. We will continue to keep you informed of any changes or updates as the situation evolves.

Meals on Wheels

Food is a basic need, a life necessity.  What we eat or don’t eat affects our mental, emotional and physical well-being.  Our Meals on Wheels program promotes health and independence by providing quality and affordable meals to:

  • seniors living alone
  • adults with disabilities who are unable to shop for groceries or cook for themselves
  • those being discharged from an area hospital with limited/no help available during their recovery

Benefits of Our Meals on Wheels Program:

We ensure that you receive nutritious meals delivered to your door by our volunteers.  There are hot and frozen meals options available to you, for a full list of our frozen meals check here

  • * please note that hot meals are currently being reintroduced by region.  Staff are contacting current clients with information on plans for their region.

Our meals are offered at an affordable price.  You can create an automatic meal delivery plan so you do not have to remember to call every order into the office.  All our Meals on Wheels containers may be used to heat it up later.  We can accommodate several diet types.

Service options are flexible, you can receive Meals on Wheels on a short-term basis while you recuperate or on a long-term basis so that you can stay healthy by eating properly in your own home.  

Let us help you stay healthy at home.

Community Care Northumberland Program Delivery Changes Due to COVID-19

July 3, 2020

As COVID-19 (Coronavirus) evolves, Community Care Northumberland is continuing to monitor the situation and follow the advice of health and government authorities. The health and safety of our clients, staff, volunteers and the community as a whole are our main priority and, as such, we have decided to make changes to our programs and services effective immediately.

Please note the following changes to our program delivery:

•    Volunteer Transportation is slowly being reintroduced , thus essential drives will still take priority as drives will be based on volunteer availability.
•    Essential transportation appointments will be delivered by Community Care Northumberland drivers, both specialized and volunteer.
•    An example of an essential drives would be drives for dialysis treatments, chemotherapy and possibly Specialist appointments, decided on a case by case basis, both specialized and volunteer.
•    All essential drives will take place in our Specialized Transportation vehicles. Cleaning will be completed following each drive.
•    All Specialized Transportation Routes will be cancelled. Clients can call if they need access to an essential service or medical appointment and our drivers will work with clients to resolve the situation.


Home Help and Maintenance

•    Our Home Help & Maintenance program has resumed and all requests are prioritized dependant on Brokered Worker availability.

Personal Distress Alarms
•    Please contact one of our local offices in Campbellford, Brighton, Colborne, Cobourg or Port Hope should you need assistance or a battery replacement. Staff will be willing to assist.

Office Volunteers
•    Unfortunately, in the interest of volunteer health and safety, we will be cancelling all office volunteer duties at this time. We will be reaching out to volunteers to assist in telephone duties and connecting with our clients through ‘Telephone Security Checks’.
Hastings Office Closure
•    Our office in Hastings is currently closed we are directing all inquiries for supports to be made to our Campbellford location. Please call (705) 653-1411 or email campbellford@commcare.ca

Visiting Hospice Services
•    Cancellation of all in-home visiting by volunteers and in home assessments by staff. All visiting and assessments will be completed by telephone until further notice.

Friendly Visiting
•    Cancellation of all in-home visiting by volunteers and staff. All visiting will be completed by telephone.

Wellness Programs
•    All social groups, classes, workshops, exercise and falls prevention classes are cancelled.  Our staff is working towards implementing virtual options.

We are confident that these changes will help limit the spread of the virus and protect our staff, volunteers and clients while we continue to offer essential services to the members of the community.

Please consult the following resources for more information:

Northumberland Hills Hospital: https://nhh.ca/covid-19

Government of Ontario: https://www.ontario.ca/page/2019-novel-coronavirus

HKPRD Health Unit:  https://www.hkpr.on.ca/featured_posts/novel-coronavirus/

Public Health Agency of Canada: canada.ca/coronavirus

World Health Organization:  who.int/health-topics/coronavirus

We are currently reaching out to our clients to inform them directly of the changes taking place and to make alternate arrangements, if necessary.

We thank you for your cooperation and understanding during these difficult and uncertain times. As new information becomes available and decisions are made, we will continue to keep you informed through all of our communication channels including our website at www.commcare.ca

If you have any questions or concerns, please reach out to the contacts below

Trish Baird                                                 Lynda Kay
Executive Director                                     Director, Donor Relations and Communications
Community Care Northumberland            Community Care Northumberland
(705)653-0955                                          (905)885-0466
1-866-514-5774                                        (905) 375-5628
t.baird@commcare.ca                               l.kay@commcare.ca